Returns & Exchanges
I accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned, exchanged or cancelled
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Items on sale
- Custom or personalized items
Returns and exchange details
I am sure You will love your ceramic order, therefore, if You are not satisfied when you receive your item please contact me within 7 days after arrival, and I will give a refund or exchange of the the item, if it will be returned to me in its original package. Please note that return shipping fees cannot be refunded unless there is damage (in this case I will need a proof like a photo of a damaged piece).
Custom orders and made to order items are non-refundable.
If an item You ordered arrives damaged, please contact me and I will arrange a resend or refund.