porcelain jewellery and ceramics
porcelain jewellery and ceramics
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FAQs

Q: When can I expect to receive my order? 

A: Orders will generally ship within 1-3 working days from Portugal. Domestic orders usually arrive within 1-2 working days of shipping; international orders generally take 4-10 working days for Europe and 10-21 for the rest of the world.

 

Q: Packaging and gift wrapping

A: Your order will be wrapped nicely and safely in bags or boxes with a Lostrego logo on them and some watercolour cards inside.

If you want your piece to be delivered to the receiver of a gift - I can kindly write your wishes in a card for them.

Q: Exchanges and returns

A: Usually our clients are in love with their unique pieces, but If you are unhappy when you receive your order, please contact me within 7 days after arrival and I can refund or exchange it upon the safe return of the item, in its original package. Please note that return shipping fees cannot be refunded unless there is damage.

If an item is broken on arrival (which is unlikely to happen as all items are packed with lots of care), please contact me with a photo of the damage to arrange a resend or refund.

I hope that You will enjoy your purchase!

 

Q: Can I place a custom order?

A: You are welcome to contact me with your request. I will try my best according to Your needs!

  

Q: Wholesale?

A: I love working with galleries and concept stores. If you are interested in more information about opening a wholesale account, please email us with a few details about your shop/gallery and a link to your website, if you have one, at celialostrego@gmail.com